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This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland using our standard courier (currently UPS). If you require shipment or collection from another country please contact us
We may from time to time agree to delivery products to other countries and territories.
Delivery methods and periods
The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
if your delivery address is on the United Kingdom mainland, you will be able to select Standard Delivery, and the typical period for delivery of products by this method is within 2 working days; and
If your delivery address is in the UK but not on the mainland you will be able to select Standard Delivery at an increased cost, and the typical period for delivery of products by this method is within 4 working days.
If you place your order before 4pm on a working day, these time periods run from the close of business on that day; if you place your order after 4pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
Delivery charges for the UK mainland will be £40 and include collection of your old cylinder head.
Applicable delivery charges may be affected by the location of the delivery address, and the size and weight of the products in your order. We will contact you if they vary from the standard rate to confirm you wish to proceed.
Delivery tracking is available in respect of all orders for our products.
To track your delivery, once you have completed your order and we arrange delivery our courier will email you with tracking details and anticipated delivery schedule.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
If you experience any problems with a delivery, please contact us
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
you provided the wrong address for delivery;
there is a mistake in the address for delivery that was provided;
the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed;
if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Autotech Cylinder Heads are one of the UK’s leading cylinder head remanufacturers for all
makes and models of cars, camper vans, and light commercial vehicles old and new. We stock over 2000 different cylinder heads.